Communication service providers (CSPs) across the globe are losing tens of millions of dollars as a result of unbilled revenues. It has been estimated that this leakage can sometimes be as high as 15% of gross revenues. In this context, revenue assurance (RA) has emerged as a key focus area for all CSPs.In order to address the CSP's revenue assurance concerns, we have created a strong value proposition leveraging on our extensive experience in Telco processes and OSS / BSS systems. We appreciate the fact that every organization's approach to revenue assurance can be unique - ranging from an enterprise wide approach to near term projects that address specific needs of RA. In view of this, Eminence offers a modularized range of services to address all of the CSP's RA needs. Some of the key areas of focus and interest are:

Consulting services:

We appreciate that revenue assurance measures need to address operational processes as much as the underlying systems that enable these operations. As part of the consulting engagement we would study the various revenue impacting processes and systems in detail to identify the problem areas. At the end of the study, we would assess the magnitude of the problem, analyze the root causes and recommend measures for fixing the identified leaks.

Solutions:

We feel that great value can be brought to the CSP organization by identifying the immediate areas of concern and analyzing quick and efficient ways of addressing the same with minimal impact on existing systems and processes. These quick fix solutions may be in the areas of:

• Development and implementation of adaptors between the various systems.
• Analysis of data integrity issues.
• Base data cleanup.
• Development and implementation of reconciliation reports.
• Development and implementation of tools like suspense/exception management that would enable the RA activities.