Industry Overview:

The current state of many health plan systems can be described overall as aging, monolithic, inflexible with soiled application maintenance approaches. There is an increased level of disorder among computer applications and a growing ineffectiveness within the organization to quickly change its process and supporting technology to meeting customer and industry demands.

Although a long road, integrating the entire health care supply chain on behalf of consumers needs to be the industry's ultimate goal and health plans can't afford to wait to get started. There are several steps that health plans can take now to improve information access and begin to improve the customer experience.